Outsourcing is not a binary decision. It is a structural choice that defines how Finance creates value, balances control with efficiency, and positions itself within the enterprise.
All in GBS Operating Models
Scorecard as a Strategic Steering Architecture for Global Business Services
Global Business Services operate at the center of interconnected flows of activity, demand, and accountability. Much like a coordinated system of converging pathways, effective leadership requires balancing multiple priorities while maintaining a clear strategic core. The scorecard provides the structure to translate this complexity into disciplined, measurable direction.
Global Business Services Partnering Operating Model
From Efficiency Engine to Strategic Partner
Moving Up the Value Curve
A reflection on how Global Business Services create impact over time.
The Blueprint to Excellence
A management perspective on Global Business Services (GBS).
Cracking the Code of GBS Evolution with the Theory of Constraints
As Global Business Services continues to evolve under rising strategic and operational expectations, an important question emerges: what truly limits its progression into a strategic value driver, and how can these constraints be systematically addressed?
Mature Global Business Services Organization – What’s Next?
Maturity is not the end of the journey—it’s the beginning of reinvention. For GBS organizations that have mastered operational excellence, the next horizon is strategic enablement.
Project-Based Operations: A Cornerstone of Global Business Services
In the evolving landscape of Global Business Services (GBS), a significant paradigm shift is evident as these organizations increasingly adopt project-based or project-oriented operational models.
Scorecard – A Strategic Map to Steer Global Business Services
How should leaders within Global Business Services (GBS) navigate the strategic evolution of their organizations? The implementation of a scorecard as a strategic framework provides a comprehensive approach to steer the GBS organization. This framework elucidates the governance structure of the GBS organization, assesses the performance of process owners, and clarifies the prioritization of objectives.
Global Business Services Partnering Operating Model
For over two decades, organizations have relied on shared services to drive efficiency and control; today, as Global Business Services matures into a strategic partner delivering specialized expertise and business impact, the Partnering Operating Model emerges as a critical enabler of this next phase of value creation.